Questions? Answers.

There are few options when ordering:

1. A la carte: pick and choose which meals and how many you'd like from our rotating menu. We put out five new single-serving meals each week. 
2. Meal Plan (5): No frills. receive a single-serving of each of the five meals we create that week. Go a step further and subscribe to this option, so you can go on auto pilot and receive our meals each week;
3. Entree Meal Plan (3): same as the Meal Plan (5) except it excludes the Soup and the Salad (keep in mind, these really are entree size). 
4. Family Meals:These are intended to serve a family of four. Right now we only have two options for these, more to come. 
5. Add-ons/Treats:these include our alternative treats made with low or no added sugar and gluten-free, along with things like our insultated bags, and ice packs you can add to your orders. 

Yes, for a La Carte options - where you will be able to pick and choose what and how many meals you want each week from the new weekly menu.  

No - If you don't want to place an order each week, sign up for our Meal Plan Subscription during checkout you will receive and be charged for meals each week. You can skip, pause, or change your plan anytime by making an account on our website with the same email used for the subscription.

Orders due by Wednesday at 11:59PM for the following Monday delivery.

The cutoff for next week’s meals is Wednesday at midnight (11:59PM). 

Orders placed Thursday or later will start the following week.

Meal Plan/Subscriptions MUST be skipped or cancel delivery BEFORE your next recurring payment, which occurs each Wednesday after midnight.  We offer gift cards in way of credit to our store if you forget to cancel on-time. 

Log in to customer account

You can access your Customer Portal through your Shopify account login. If you have not registered a separate account MADE THROUGH OUR WEBSITE, you will need to create an account using the same email address used at checkout for your Meal Plan or other subscription product(s). You can do so by navigating to the 'accounts' icon in the top righthand corner of our website.  

Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link - this can be found in your initial Subscription Confirmation email and your Upcoming Order email. 

Skip a delivery

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

Swap/Cancel a subscription product

In order to swap your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Swap from the dropdown menu. On the following page, you will be prompted to select a new product. 

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancellation reason. 

Gift cards and codes to redeem during check out are delivered by email and contain instructions. Gift Cards can only be used for items on our 'A la Carte' menu. 

To gift a Meal Subscription, choose the subscription you want then fill out recipients information upon checking out HERE.

Watch this video to learn how you can redeem your Loyalty Rewards: 

https://www.loom.com/share/bf8c145d986b4381aa52c6add97ce49b

• You will use Loyalty Reward codes at checkout to redeem, just as you would any other discount code.
• Only ONE discount/loyalty reward code can be used at a time for one given order. 
  

To use for Meal Plan Subscriptions, you will need to email the reward code directly to us to apply for you: marketing@pantryfuel.com

NOTE TO CUSTOMER:

This is an automated rewards system we have integrated into our website. We wish there was another way to redeem rewards, but with our small business website capabilities, the automated system is what keeps track of these points for customers.

We're keeping an eye out on other ways to reward our customers that make sense with our business model for the future.

Cost of meals reflect the work our nutrition expert and chefs put in to carefully designing you new seasonal scratch-made meals each week to deliver and bring you fresh, healthy meals. We do the meal planning, shopping, and cooking for you, to help fuel your passions! Note that seasonal ingredients may cause us to increase pricing. 

Meal Plans ($60+, pricing may vary): Receive one serving each of our five new weekly meals. Save 5% when you subscribe!!

A la Carte meals (pick and choose which of the five new meals from our weekly menu you'd like). Price very weekly. 

• Soups (16 oz.): $11+
• Extra Protein (5 oz): +$1
  
• Extra sauce: +$.25-.75

REFUND POLICY: We do not offer refunds, only credit in way of a gift card. If a refund is the only remedy, please note that our credit card merchant charges a .3%+$.30 fee, this will be taken off any refund amount since it’s not refunded back to us. 

1. You must cancel Meal Plans before Wednesday at midnight, otherwise you will be charged. 
2. If a driver attempts to deliver a meal but cannot make it to your house (or we were not given clear instructions) meals will be held at our kitchen for pick-up. Delivery charges will likely not be refunded by Treehouse Deliveries if delivery was attempted. 

We offer our meal delivery services in to the Greater Spokane Area, Liberty Lake, Mead, and some parts of Colbert. 

IF YOU WISH YOU PICK-UP MEALS you can visit either valley or north Division Bohemian Retail locations during their business hours and purchase meals from our fresh food kiosks located inside during their business hours of operation. We stock kiosks with our current meals and various snacks and drinks each Monday by 11:30AM. 

Treehouse Deliveries does all of the delivering for Pantry Fuel to homes, offices, and business partners around Spokane every Monday from 8:30A - 3P. Contact Treehouse Deliveries for more information regarding delivery: 509-290-6281.

• Spokane Area : $7.50+

• Mead/Colbert/Liberty Lake: $8.50+

• Coeur d'Alene drop-off @ Honey Social Eatery: $15

PLEASE NOTE: If deliveries are attempted, but the weather or construction (other) delays restricts drivers from delivering meals, we will refund you the delivery charge. You will need to come pick up your meals from one of our pick-up locations. We will NOT refund cost of meals. 

As a small business, if we've already shopped/prepped/cooked your meals we cannot afford to offer refunds, except for special cases. Our credit card merchant charges a .3%+$.30 fee despite refunds, this will be kept by us to pay the fee if any refund is given.

We deliver all meals on Monday between approximately 9:00a - 3:00p.  

If you wish you pick-up meals, you can purchase them onside at either Bohemian Retail locations on north Division or in the Spokane Valley from our fresh food kiosks during their normal business hours of operation. 

No! We offer contact-free delivery.

Order an insulated tote with ice packs OR set out your own cooler and write note to driver to place in cooler. 

Our ice packs last 6 hrs. All driver routes are 2.5 hrs or less. Each clients will be notified when their food is delivered either by doorbell or by text (choose option at checkout).

Yes! As long as you leave the correct phone number when checking out. Drivers will text you upon delivery. 

If you wish to have doorbell rang each time, you can indicate this in your order notes upon check out as well. 

For salads: After you have heated up meat in the salad to 165F internally, then you can just eat and enjoy!

ALL meat products must be heated back up to 165F for proper food safety handling. 

Take & Bake Pizzas: checkout their product page for all info on cooking.

Single-Serve Meals: Microwave Heating -  (pull out what you don't want heated - i.e. fresh greens, sauce containers, etc.)

1. Remove lid (and label - as best as you can, we know they stick)

2. Heat in our microwave-safe containers for about 2 minutes, depending on wattage. We suggest mixing halfway through cooking, so meals heat evenly to 165F throughout.

3. Enjoy the healthiest, freshest, simplest meal you've ever had!​

Stove-top Heating 

1. Pour all meal contents in a stove-safe pan or pot. 

2. On low, heat meals thoroughly, stirring constantly to avoid burning. This should take 5 - 6 minutes once pan/pot heats to 165F internal temp.

3. Enjoy the healthiest, freshest, (almost) simplest meal you've ever had!

We work with dietitians and nutrition professionals to created balances, whole food meals for you. Meals are designed for lunches or dinners and are typically between  350 to 700 calories per serving (see menu nutrition for each meal). 

We believe that diets should be simple and food should be sourced as close to home as possible for the highest quality nutrition. 

Our online menus are gluten-free (not certified, we do work in a kitchen with gluten).  Most meals offer a vegetarian options (see menu for substitutions), extra protein, and dairy-free. 

• No processed sugars - SCRATCH-MADE BY PROFESSIONAL CHEFS

• Regular meals (protein 4 oz)

• Extra Protein meals (5 oz)

• Seasonal ingredients

• Vegetarian/Dairy-free options

• Sodium content: most meals are under 700mg. Check labels and read nutrition info. under each meal

• Low-glycemic foods (think sweet potatoes versus russet potatoes)

Currently, we do not accommodate serious allergies. Our meals can usually accommodate vegetarians and those with dairy intolerances, however, not always. Speak to a representative first. 

Meals online you will see are all gluten-free, however we do work in a facility with gluten, and therefore are not certified.  At this time we are unable to accommodate celiac disease in case of gluten contamination in the share kitchen.

Yes!

We create five new meals weekly, which we can usually  accommodated to be vegetarian. Go to ORDER page and click on the meal you want. Use the drop down to edit the 'Nutrition' options for Vegetarian meals.

You will be able to see what substitutes are used for vegetarian options, if there is one. 

Yes. BUT we work in a shared facility where gluten is present and used.

We take our nutrition seriously - which means portioning is important for your wellbeing! All nutrition information can be found under individual meals in our menu and on labels.

A la Carte and Meal Plans are intended to be served as single-serving entrees 

•  4 oz. protein (Regular Meals)
•  5 oz. (Extra Protein)

• 1 - 2 cups vegetables

• 3/4 - 1 cup of base (grains, legumes, etc.)

Family Meals are intended to feed up to four people. 

Our head chef and nutrition expert work together to design five new meals each week that are nutrient dense and free of processed sugars, but full of whole food ingredients - mostly fresh vegetables, herbs, and spices, with some lean protein. Good meal planning can help controls blood-sugar levels through the use of healthy fats, lean proteins, low-glycemic whole grains, and a variety of fruits & vegetables. Our customers always tell us how satiated (full) they feel! 

LABELING
Foods are labeled with grams of macros (carbs, protein, and fats) for each meal as well as total calories. Each of our nutrition packages have something to offer everyone. If you need help deciding which is best for you, please contact us. 

We currently have a small selection of Family Meals, which are intended to feed four people. 

Food will need to be refrigerated within an hour of pick up or delivery if temperatures are above 41F. Meals are freshest the first 4-5 days. Salads are best within 2-3 days. Review labels on meals.

If you are planning on eating the meals after 5 days please freeze them for freshness. 

Salads and pastas DO NOT freeze well.  When defrosting meals, always be sure to reheat them back up to at least 165F degrees.

Short answer, no. But we offer some customization: all meals are gluten free. Customize to choose options for dairy free, vegetarian, and high protein options.

Long answer, our goals are to make scratch-made meals with whole food ingredients sourced mostly from local & sustainable farmers and purveyors. Our meals are great for most people and will support health and wellness goals so you feel your very best! It's our hope to make eating healthy simple, by providing meals that are really great for the majority of people - local, whole food, and no-processed crap. We unfortunately don't have the staffing to take on special requests unless it's for a large party.

Eating local is the healthiest food because of the quick harvest-to-table turn around, low handling movement, little transportation, and sustainable food practice (like crop rotation!). 

We source seasonal ingredients  within 500 miles of Spokane when possible. As we've grown, we've had to expand where we source from due to demand and supply.

We are dedicated keeping our carbon footprint low in a world where meal delivery companies are creating so much waste.

We deliver reusable packaging containers for meals and have reusable delivery bags and ice packs for reuse or exchange to us each week. Pantry Fuel can provide a quality product and service without all the waste!

DUE TO COVID WE ARE NOT RE-COLLECTING CONTAINERS, BAGS, NOR ICE PACKS